Client Account Manager

The Role of a Client Account Manager

Are you an experienced Client Account Manager with a background in any Mechanical/Electrical/FM or Service Contract industry?

Are you familiar with managing a large portfolio of commercial clients ensuring all works are completed efficiently?

Aylesford Electrical Contractors are an Electrical company based in Kent on their search for a Client Account Manager to join their PPM Services team.

The main purpose of this role is to build and maintain excellent, long-lasting customer relationships while ensuring all works are carried out effectively and to the highest of performance to encourage repeat business.

Key Responsibilities of a Client Account Manager

• Attend customer meetings and manage external client relationships.
• Generate meetings with existing customers and new contacts in our existing client base.
• Build and maintain excellent, long-lasting customer relationships.
• Ensure quotes are sent in a timely manner.
• Following through instructed works to ensure customer satisfaction.
• Champion high performance and quality across the PPM team.
• Maintain and update account plans.
• Attend internal meetings.
• Present proposals to customers.
• Communicate clearly with clients and address any concerns.
• Raise clients’ business concerns and needs to the company’s management.
• Continually look for ways to enhance the customer experience.
• Negotiate and close business contracts with existing and new clients.
• Attend and actively participate in SLA meetings.
• Day-to-day tasks of a Client Account Manager.

Benefits

• Competitive base salary with bonuses depending on company performance.
• Car salary sacrifice scheme avalable.
• Training and progression opportunities.
• Company wide social events.
• 20 days holiday + bank holidays.

The Person

• The ideal Client Account Manager would come from an Electrical or Mechanical background.
• Proven success with managing an existing portfolio of clients and bringing new contacts on board to support business growth.
• Experience within account management and customer retention.
• Proficient in sales support and service delivery.
• Familiar with managing FM and commercial clients.
• Possession of a full UK license is advantageous.
• The Client Account Manager must possess excellent organisation and communication skills as well as have the ability to build upon relationships.

The Company

Based in London and Kent, we offer electrical services to commercial, retail and industrial organisations across the South of England, combining the very best in electrical design, installation and maintenance services.

Aylesford Electrical Contractors was established in 1979 and has spent the last 40 years providing installation and maintenance services in a wide range of commercial and industrial installations throughout the UK. We pride ourselves on our tailored service approach, aimed to maximise client satisfaction deliver the very highest quality and safety standards. We value our client partnerships, which include some of the nations leading companies in relationships that have endured for up to 40 years.