Client Relationship Manager

The Role

Have you got experience as a Client Relationship Manager or Account Manager within the drainage, property management, FM or M&E markets?

Do you possess the skills to maintain and increase revenue by delivering exceptional customer service?

We are currently searching for an experienced field-based Client Relationship Manager covering the North London, Home Counties up to East Midlands. We provide national reactive emergency coverage for a range of issues and technical diagnostic services, including drainage mapping, water testing, CCTV surveying, flows and loads analysis and site inspections.

Key Responsibilities

• Develop and maintain strong relationships with existing clients while actively seeking out and building relationships with new clients.
• Identify strategies for building strong client relationships.
• Conduct regular face-to-face meetings with both existing and prospective clients to understand their needs and present tailored solutions.
• Present quotes to clients, closing deals daily while gaining a thorough understanding of client budgets and project timelines.
• Prioritise prompt responses to client emails and other communication,  ensuring they do not experience unnecessary delays.
• Utilise sales skills to exceed targets and grow existing accounts by identifying additional services we can provide, requesting referrals to uncover new prospects, and cross selling services across the company.
• Collaborate with internal teams to ensure client needs are met promptly and effectively.
• Maintain CRM pipelines daily, ensuring everything is accurately recorded and up to date.

Benefits

• Competitive salary DOE
• Uncapped commission structure with excellent earning potential
• A company car/allowance from day one as well as a company credit card, laptop and mobile.
• Training and career growth opportunities for the right Client Relationship Manager, offering growth with the expansion of the company.

The Person

• Come from a drainage, property management, FM background.
• An Account Management specialist or previous experience in a business development manager role.
• Possess the ability to show initiative and identify sales opportunities.
• Experience managing a large portfolio of clients and in a field-based position.
• A full clean license is required for the role.
• Proven success in exceeding KPI targets and contributing to the growth of sales.

The Company

Metcor Environmental was founded in the mid-1980s. Formally known as Metro Mechanical Services, we quickly grew focusing first on fast food customers, and then working with facilities managers and large commercial property owners in London and the Southeast. Over time, the company expanded and launched its principal hub for the North, based in Leigh, Greater Manchester.

Metcor Environmental Ltd Today

Today, under its group ownership model, Metcor Group encompasses Metcor Environmental, Anglo Pumps, and Aylesford Electrical, each offering a comprehensive suite of solutions. We offer robust maintenance programs for drainage, plumbing and pumps as well as providing national reactive emergency coverage for a range of issues. As part of our service, we offer technical diagnostic services, including drainage mapping, water testing, CCTV surveying, flows and loads analysis and site inspections. Across all these services, we focus on continuous improvement, marrying our decades of operational experience with new ways of harnessing data and driving our performance to the next level. Metcor Environmental Ltd now service across the UK 24/7 through our circa 200 directly employed engineers and counting.